Ordoro supports UPS Mail Innovations and UPS SurePost, but there are important differences between the two. These services are designed for different packages, with unique regulations, weight limits, and requirements. Here’s a breakdown of each service and what kind of shipments they are best for. Note: To learn more about using UPS SurePost and UPS […]
UPS
Please take a look at our support articles for common errors with UPS.
What is the address format to ship to Puerto Rico?
When shipping to United States territories, like Puerto Rico, carriers such as USPS or FedEx have specific address formatting requirements. Even though Puerto Rico is considered a domestic shipment, customs declarations may still be required in some cases. Topics U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. […]
What does “UPS Error: missing or invalid ship from company name” mean?
When creating UPS labels in Ordoro, you might receive the following error message: “Missing or invalid ship from company name.” This happens because UPS only allows company names up to 35 characters. If your Warehouse Name (used as the Company Name on the label) is either missing or too long, you’ll need to fix it. […]
Why does UPS require a phone number for international shipments?
When shipping internationally, UPS requires your customer’s phone number to ensure the package is delivered successfully. If there is a delivery issue, UPS will reach out to the phone number listed for assistance.
What does the UPS error “Shippers shipper number cannot be used for the shipment” mean?
When creating a UPS label, you may run into this error message. See the screenshot below. What does this mean? How can I fix it?