When you import eBay orders to Ordoro, it’s essential to understand the difference between the 1) eBay Selling Manager Sales Record Number and 2) eBay Extended Order ID. This guide will help you know how these IDs are used in Ordoro and where to find them.
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Differences between the eBay order IDs
The eBay Sales Record Number is a seller-facing identifier used within eBay’s Selling Manager or Selling Manager Pro to help sellers organize and track their orders. The Extended Order ID is the order number your customers see when they place an order.
How orders are imported
In Ordoro, the Sales Record Number is the main identifier for orders. This ensures that each order is tracked accurately within Ordoro. The eBay Extended Order ID is also saved in Ordoro and placed in the Internal Notes section.
Finding order information in Ordoro
- Sales Record Number: This is the primary identifier for your orders in Ordoro. You will see this ID listed as the Ordoro Order ID.
- Extended Order ID: This is saved in the Internal Notes section of each order. You can search for orders using either the Sales Record Number or the Extended Order ID.
