Ordoro imports Shopify orders based on their Payment and Fulfillment statuses. By default, we only import paid and unfulfilled orders, which means they are ready to ship.
Topics
- Shopify statuses that import to Ordoro
- Shopify statuses that do not import to Ordoro
- How to change the import statuses
Shopify statuses that import to Ordoro
By default, Ordoro imports Shopify orders with the following statuses:
- Payment Status: Paid
- Fulfillment Status: Unfulfilled
Shopify statuses that do not import to Ordoro
Ordoro does not automatically import orders with the statuses listed below. If your workflow requires them, we can help update your settings.
- Payment Statuses not imported by default:
- pending: Payment is still pending.
- authorized: Payment is authorized but not yet captured.
- partially_paid: Only part of the order has been paid.
- partially_refunded: Some funds have been refunded.
- voided: The payment has been voided.
- refunded: The full amount has been refunded.
- Fulfillment Statuses not imported by default:
- fulfilled: All items in the order are fulfilled.
- partial: At least one item has been fulfilled.
How to change the import statuses
Need to import different order types? No problem!
Email us at support@ordoro.com and let us know which Payment and Fulfillment statuses you’d like to sync. Our team will update your Shopify integration to match your workflow.