There are two reasons why Amazon could be denying the connection request from Ordoro

Reason 1

You have not typed in the Merchant ID or MarketPlace ID correctly in Ordoro. Please double check that by doing the following steps –

1. Go to Settings->ShoppingCart

settings-shoppingcart-1

2. Click on Configure against the Amazon Cart

settings-shoppingcart-2

3. Make sure that you have typed in the Merchant ID and MarketPlace ID correctly as explained in this article about setting up Amazon connection inside Ordoro.

settings-shoppingcart-3

Reason 2

You did not grant connection access to Ordoro inside your Amazon account. Please double check the instructions in this article.

  1. Go to https://developer.amazonservices.com
  2. Click on Sign up for MWS
  3. Enter your Amazon seller account username and password
  4. Select the third option: I want to give a developer access to my Amazon seller account with MWS
  5. Developer name: Ordoro
  6. Developer account number: 2477-2575-0965
  7. Click Submit and note the Merchant ID and the Marketplace ID. Make sure that they match what you entered in Reason 1 above.
  8. Go to https://sellercentral.amazon.com
  9. Click on Settings -> Account Info, scroll all the way down and note your Merchant Token. Make sure that it matches what you entered in Reason 1 above.
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