Reauthorizing Your UPS Account in Ordoro

UPS is moving away from access key authentication and switching to OAuth 2.0. This change impacts how Ordoro connects to UPS.

Once UPS fully deprecates the old method, you won’t be able to fetch rates or create labels until your account is reauthorized. Follow the steps below to make sure your account stays connected.

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Topics

1. Before you begin – Check your UPS account details
2. Reauthorization Steps
3. Troubleshooting
   • Missing or Invalid Shipper Error
   • I reauthorized my account and my shipper settings are still asking me to Reauthorize?

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Before you begin – Check your UPS account details

Before starting the reauthorization process, make sure you have:

1. Your UPS.com username and password
2. Your UPS Shipping Account Number

Tip: You can find your Shipping Account Number by logging into UPS.com and navigating to Accounts & Payments. You can also easily recover it on the UPS website.

Verifying that your UPS account details in Ordoro match those on your UPS Account Dashboard is also essential. Here’s how you can do it:

1. Log into UPS.com and navigate to your Account Dashboard.
2. Head to the Accounts & Payments section and notate the Shipping Account number.
   • You’ll refer to this in the Reauthorization Steps below.

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Reauthorization Steps

Now that you have your UPS account details sorted, let’s get started with the reauthorization process:

Important note: If you have multiple UPS accounts in Ordoro, repeat this process for each one.

1. Navigate to Your Account Settings
   • Click on your Company Name -> Account Settings.

2. Access UPS Settings
   • Click Shippers/Carriers in the left menu. Look for your UPS account, it’ll have a yellow bar listing Reauthorize.

3. Verify Account Number:
   • Click the Edit button to review your settings.
   • Check that the UPS Account Number in Ordoro matches the one from your UPS Account Dashboard (see how to find this here.)

4. Authorize Your Account:
   • A yellow box will prompt you to authorize your account. Click the orange Authorize button.

5. Log into UPS
   • You’ll be redirected to the UPS website to log into your UPS Profile account.
   • Enter your username and then your password.

6. You’re done!
   • Once you log in, you’ll automatically be redirected back to Ordoro. Your account is now reauthorized.
   • Please note that the “Reauthorize your account” section might be highlighted in yellow. This is so you can reauthorize later if your UPS username and password change. You do not need to reauthorize again if you just completed the process.

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Troubleshooting

Missing or Invalid Shipper Error

If you see this error, your UPS Shipping Account might not be linked to your UPS Profile. Here’s how to connect it:

1. Log in to UPS.com.
2. Go to the Accounts & Payments section.

3. Under Add a Payment Method, choose Add Existing Account and click Add

4. Enter the following data, then click Next:
   • Payment Account Type -> Documents and Packages.
   • Account Number (If you have Ordoro’s UPS Discounted Rates account, you’ll find the account number in Shipper Settings)
   • Nickname (any name you’d like)
   • Country
   • Postal Code for Pickup Address

5. Choose PIN Verification, then click Next

6. Select I need to request a PIN. Enter your email, and click Next.

7. You will receive an email with your PIN and a link. Click the link to Add Account to Profile.

8. Re-enter your account details.

9. Enter the PIN and the email associated with your account. Click Next.

• Your PIN is in the email you received.

10. Re-enter your password. Click Submit.

11. Your account has been added to your profile! You should now see your UPS account under the “Account and Payment Options” on your UPS profile.

12. Verify that the account number above matches the number in the Ordoro Shipper Settings of your UPS Discounted Rates account.

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I reauthorized my account and my shipper settings are still asking me to Reauthorize?

If the entire UPS row in Shipper Settings is still highlighted in yellow, OAuth may not be fully enabled yet. Follow these steps to enable it:

1. Log in to ups.com.
2. Navigate to https://developer.ups.com/?loc=en_US and click Create Application.

3. Dismiss any pop-ups like “Find a UPS Location.”

4. Click Add Apps.

5. Choose:
   • I want to integrate UPS technology into my business
   • Your UPS account number
   • Then check the agreement box and click Next.

6. Fill out the Primary Contact information, then click Next.

7. Under App Name, enter Ordoro.
8. Ensure:
   • The billing account number matches your UPS account in Ordoro
   • OAuth is enabled
9. Click Save.

10. On the next screen, you’ll see a Client ID and Client Secret. Click Edit App

11. Ensure the status for Oauth changed from ‘Pending’ to ‘Approved‘.

Once this is done, return to Ordoro and refresh your Shipper Settings. The yellow bar should disappear.