FedEx automatically provides Indirect Signature services when shipping to commercial addresses by default. Because of this, you won’t see the Indirect Signature Required option in Ordoro when shipping to a commercial location. It’s already built into FedEx’s standard delivery process for those addresses.
What is Indirect Signature Required?
According to FedEx, Indirect Signature Required means:
FedEx will obtain a signature from someone at the delivery address, from a neighbor, building manager, or someone at a nearby location. Alternatively, the recipient may leave a signed FedEx Door Tag to authorize package release without being present.
Why you won’t see “Indirect Signature” as an option in Ordoro for commercial addresses
Because FedEx includes Indirect Signature by default on commercial deliveries, Ordoro only displays this option when the destination is marked as residential.
In Ordoro:
- Residential address: You’ll see Indirect Signature Required as a selectable option.
- Commercial address: You won’t see this option, since it’s already included automatically.
Alternate signature options for commercial deliveries
If you need a higher level of delivery security, FedEx offers the following signature options that can be selected in Ordoro:
Direct Signature Required
- FedEx will obtain a signature from someone at the delivery address only.
- If no one is available, FedEx will reattempt delivery.
- This ensures a neighbor or building manager does not sign for the package.
Adult Signature Required
- FedEx will obtain a signature from someone 21 years or older with a valid government-issued photo ID.
- If no eligible recipient is available, FedEx will reattempt delivery.
These options can be selected under Additional Options in the Shipping Label panel in Ordoro.
Summary
| Signature Option | Available for Commercial? | Displayed in Ordoro? | Description |
|---|---|---|---|
| Indirect Signature | ✅ (Default) | ❌ (Hidden for commercial) | Signature from recipient, neighbor, or building staff |
| Direct Signature | ✅ | ✅ | Signature from someone at the delivery address only |
| Adult Signature | ✅ | ✅ | Signature from someone age 21+ with ID |