When you create an international UPS shipment, you may need to include tax information for customs clearance. In Ordoro, you can add both Sender and Recipient tax information for UPS shipments. This is helpful when customs or UPS requires tax identifiers for both parties on the same shipment, such as the Employer Identification Number (EIN). […]
UPS
Please see our collection of support articles for UPS shipping support, including creating and managing labels, label restrictions, shipping errors, end of day scan form, tracking, requested pickup and many more.
What’s the difference between UPS Mail Innovations and UPS Ground Saver?
Ordoro supports UPS Mail Innovations and UPS Ground Saver, both affordable shipping options for residential delivery. These services are often confused but are used for different package types, sizes, and weights. Use this guide to compare the two services and decide which is right for your shipments. Note: To learn more about using UPS Ground […]
UPS Scan Form
For UPS packages, when a label is created in Ordoro, we send the shipment information to UPS. There is a package icon in the bottom right corner of the label. See the example below. This indicates the package has been pre-scanned. When the UPS driver comes to pick up your packages, they will not need […]
What are the character limits per field for UPS labels?
When creating a UPS label, you may run into character limits, meaning the address is too long. See this quick reference guide to help with this problem. To view the character limits for USPS labels, see this support article. Ship From Field Maximum Character Count Customer ID 30 Company or Name 35 Address Line 1 […]
Why does UPS require a phone number for international shipments?
When shipping internationally, UPS requires your customer’s phone number to ensure the package is delivered successfully. If there is a delivery issue, UPS will reach out to the phone number listed for assistance.
Why are my charges from UPS higher than those I was quoted in Ordoro?
When you purchase a UPS shipping label in Ordoro, we display a rate quote based on the shipment details provided at that time. However, UPS may apply additional charges after the package is delivered if certain shipment characteristics don’t match what was originally submitted. These are known as adjustment charges and are issued directly by […]
What does the UPS error “Shippers shipper number cannot be used for the shipment” mean?
When creating a UPS label, you may run into this error message. See the screenshot below. What does this mean? How can I fix it?