When evaluating orders for fraud, it’s helpful to identify if the order has different addresses for shipping and billing. This can indicate that the order used a stolen credit card or that your customer purchased a gift for someone else.
Topics
What determines if the addresses match?
- Ordoro will compare the fields below to verify if the addresses match:
- Name
- Company
- Address Line 1
- Address Line 2
- City
- State
- Zip
- The matching logic is not case-sensitive and will ignore special characters in the addresses.
- Email addresses and phone numbers are not compared.
- If the Billing address is blank, the order will not be returned in the filter.
How do I use the filter?
1. Click the Filters button on the Orders tab.
2. Scroll down to the Misc section. Choose Orders with Different Bill-To, then click Apply.
- Note: the filter can be used for the following statuses Awaiting Fulfillment, Shipped, or All.
3. Orders meeting the criteria will appear. Click on the Order ID to compare the Ship-To and Bill-To addresses.
