When you purchase a UPS shipping label in Ordoro, we display a rate quote based on the shipment details provided at that time. However, UPS may apply additional charges after the package is delivered if certain shipment characteristics don’t match what was originally submitted. These are known as adjustment charges and are issued directly by UPS.
To reduce the likelihood of unexpected fees, it’s important to verify the following details before purchasing your label.
Topics
- Common causes of UPS adjustments
- How to view the reason for additional charges
- Tips to avoid adjustment fees
Common causes of UPS adjustments
Here are some of the most common reasons why UPS may charge more than the initial quoted amount:
1. Incorrect Package Weight or Dimensions
UPS uses dimensional (DIM) weight pricing. If the actual weight or size of the box differs from what was entered, you may be charged based on the larger of:
- The actual weight
- The dimensional weight (length × width × height ÷ 139 for inches/pounds)
Example: You enter 5 lbs in Ordoro, but the package’s DIM weight is 9 lbs. UPS will charge based on 9 lbs.
2. Residential vs. Commercial Address Misclassification
UPS charges more to deliver to residential addresses. If an address is marked as commercial in Ordoro but UPS determines it’s residential, they will apply a Residential Surcharge.
3. Incorrect Rate Type
Choosing the wrong rate type (e.g., using negotiated rates instead of daily rates) may result in unexpected charges or a mismatch if the label is audited.
4. Warehouse/Ship From Address Doesn’t Match Pickup Location
If the Ship From address doesn’t match the physical location where the package is picked up or dropped off, UPS may apply Area Surcharges or Address Correction fees.
5. Additional UPS Accessorial Charges
These include fees for:
- Delivery Area Surcharge (DAS)
- Address Corrections
- Saturday Delivery
- Signature Requirements
- Oversized Packages (based on girth and length)
How to view the reason for additional charges
UPS provides a breakdown of post-shipment adjustments on your UPS Invoice or Billing Center:
- Log in to your UPS account.
- Go to Billing > Invoice History.
- Open the invoice tied to the shipment in question.
- Look under Adjustments or Additional Charges to see the exact reason and amount.
If you’re using a third-party UPS account (e.g., through a shipping consolidator), you may need to contact them directly for a copy of your invoice.
Tips to avoid adjustment fees
Before purchasing your UPS label in Ordoro:
- Weigh and measure your box with a scale and measuring tape, especially for large or oddly shaped items.
- Confirm whether the destination is residential or commercial.
- Double-check the Ship From address matches your actual warehouse location.
- Avoid under-declaring values or services (e.g., skipping signature confirmation when it’s actually needed).
- Save common box types with correct dimensions in your Ordoro Presets to reduce entry errors.
Still unsure why your charges are higher?
We recommend comparing the rate quoted in Ordoro with the invoice total from UPS. This will help pinpoint whether the adjustment was due to a packaging issue, a delivery surcharge, or another accessorial fee.
For more information, you can also refer to UPS’s Daily Rate and Service Guide or reach out to UPS Billing Support.