Why are my charges from FedEx higher than those I was quoted in Ordoro?

 When you create a FedEx shipping label in Ordoro, the rate you see is based on the package details you provide at that moment. After delivery, FedEx may apply additional fees if any of the shipment details differ from what was originally submitted.

These are called billing adjustments and are made directly by FedEx, not Ordoro. Below, we outline the most common reasons for discrepancies and how you can view the adjustment details.

Topics

Common causes of FedEx adjustments

FedEx audits shipments after delivery and may apply fees if any of the following details don’t match what was submitted:

1. Incorrect Weight or Dimensions

FedEx also uses dimensional (DIM) weight pricing. Your final charge will be based on the greater of:

  • The actual weight
  • The dimensional weight (Length × Width × Height ÷ 139 for domestic shipments in inches)

If your entered weight or box size is off, you may see a charge correction.

Tip: Even being off by an inch can result in a higher fee.

2. Residential Surcharge

FedEx applies a residential delivery fee when the destination is classified as a residential address. If your order is marked as commercial but FedEx detects it’s residential, the surcharge will be added.

3. Declared Value Adjustments

If FedEx inspects a package and determines the declared value is understated for the contents or packaging type, you may be charged a higher Declared Value Fee or be subject to limits on claims.

4. Address Corrections

If FedEx cannot deliver due to a missing or incorrect address and must make a change, they will apply an Address Correction Fee.

5. Additional Surcharges

FedEx may apply extra fees for:

  • Delivery Area Surcharges (especially rural or remote areas)
  • Oversize or unauthorized package dimensions
  • Signature requirements (if service is used but not selected)
  • Saturday or evening delivery
  • Hazardous Materials (if not declared properly)

How to find the reason for a charge

To identify exactly why FedEx charged more than the rate shown in Ordoro:

  1. Log in to your FedEx account.
  2. Go to Billing > Invoice History.
  3. Open the invoice linked to your tracking number.
  4. Review the Adjustment Details section or look for “Charge Correction” notices.

If you’re using a third-party FedEx account (e.g., through a fulfillment partner or shipping aggregator), you may need to contact them directly for a detailed invoice.

Tips to prevent adjustment fees

To avoid common charge corrections, we recommend:

  • Include recipient phone numbers, which FedEx now requires for many international and specialty services.
  • Weigh and measure every package using a reliable scale and measuring tape.
  • Enter exact dimensions, especially for large or lightweight items.
  • Ensure your Ship From address matches the physical location of pickup.
  • Validate the destination address, especially apartment/unit numbers and ZIP codes.