What is the Sendle Cover claims process?

Fundamentally, Sendle Cover serves as your shipping insurance, offering vital protection for your packages. While delving into the details of claims may appear complicated, don’t worry! Ordoro’s thorough guide is here to make the process easier to understand.

Topics

  1. What is Sendle Cover?
  2. What costs are included under Sendle Cover?
  3. What are the claim requirements?
  4. How do I file a claim?
  5. What documents can be used to prove package value?
  6. When am I reimbursed for a claim?

What is Sendle Cover?

Sendle includes loss coverage on all eligible parcels for no extra charge. Below are the key points of Sendle’s Cover Policy.

  • To file a claim, you must be a Sendle customer and created the label using your Sendle account.
  • The initial inquiry must be sent to Sendle within 20 business days since the last date in the delivery ETA range.
  • Before submitting a claim, eligible parcels must meet the claims requirements and have been declared as lost by Sendle.

What costs are included under Sendle Cover?

  • Sendle’s coverage extends to the value of the goods inside the parcel, with a maximum limit of $150.
  • The sales price amount covered by Sendle Cover excludes GST, sales taxes, fees, markups, extra charges, and shipping costs. 
  • Documents are required proving the value of the item. 

Note: Sendle’s Cover Policy does not cover damaged parcels. If you require Cover for damaged items, this should be arranged separately.

What are the claim requirements?

Before starting the Sendle Cover claims process, please identify if your package meets the claims requirements.

  1. The package does not contain any items listed here.
  2. The package has been lost in transit.
    • E.g., the package was lost after Sendle picked it up and before it was scanned as delivered.
  3. You cannot submit a Sendle Cover claim if a third-party provider also covers your package, and a claim has already been filed with them. 

If the shipment has not been received and meets the requirements above, you must contact Sendle within 20 business days of the last date in the delivery ETA range.

Click here to submit a ticket to the Sendle team.

How do I file a claim?

The Sendle team will contact you if the shipment has been declared lost in transit by Sendle. You must submit the claim within 10 business days from the date Sendle notifies you of cover eligibility. Follow the steps below to file the claim.

  • Log into your Sendle account.
  • Click on the claim button in your dashboard which will direct you to the claims form.
  • Provide details of the contents of the package, proof of the value of the package contents, and your bank details before hitting Submit.

Note: The claims button will be disabled if the eligible claiming period has passed. Likewise, the shipment isn’t eligible if the Make a claim option is unavailable on your order.

What documents can be used to prove package value?

The following documents can be used to prove the value.

  • Cost Price
    • Purchase receipt
    • Invoice/s of materials used to manufacture the item
    • Cost invoice (If the item is not sold)
    • Statutory declaration (duly signed by an approved witness)
  • Sales Price
    • Sales receipt/invoice
    • Proof of payment
    • PayPal or bank transfer confirmation
    • Statutory declaration (duly signed by an approved witness)

When am I reimbursed for a claim?

  • The Sendle team will contact you within five business days.
  • If the claim is accepted, you’ll be reimbursed five days from acceptance.