When creating a shipping label, FedEx requires a phone number for the Ship To address. If your customer didn’t include a phone number during checkout, it won’t appear in Ordoro, and FedEx won’t let you create the label without one.
Why does FedEx require a phone number?
FedEx needs a phone number for the person receiving the package to help ensure it gets delivered without problems. If something goes wrong (like the address is missing details or there’s a delivery issue) FedEx uses the phone number to contact someone and fix it. You cannot create the label without a valid number, and the shipment could be delayed.
How to Add a Phone Number in Ordoro
If your customer didn’t provide a phone number, check out this support article for how to add theirs. We’ve also included quick steps below.
- Navigate to the Orders tab in Ordoro.
- Select the order lacking a phone number.
- Click on the Ship To address in the Shipping Label panel to edit.
- Enter your warehouse or business phone number in the Phone Number field.
- Click Save to update the address.
By providing your contact number, you ensure that FedEx has a point of contact, reducing the risk of delivery issues.
Best Practices
- Use a Valid Phone Number: Ensure the number you provide is active and monitored, so any delivery issues can be addressed promptly.
- Update Sales Channels: Encourage customers to provide their phone numbers during checkout to streamline the shipping process.
- Consistent Information: Maintain accurate and consistent contact details across all orders to prevent potential delays.