Sending tracking in batches
When an Amazon order is shipped via Ordoro, Ordoro will post the tracking number + mark the order as complete in Amazon Seller Central. However, there may be a delay when the tracking is updated on Amazon.
For all other sales channels (Shopify, BigCommerce, eBay, etc.), the tracking writeback is immediate. Amazon has a complex way of accepting tracking numbers, which causes the delay.
Amazon has a set number of requests they will accept each hour from third-party applications, like Ordoro. Since Ordoro has thousands of customers, shipping thousands of Amazon orders a day, we could quickly run through the allotted requests.
Therefore, instead of sending each tracking number back individually, Ordoro will compile all Amazon tracking numbers created by any customer and send them back in a batch every two hours. These batches are in set intervals, such as 1:00pm, 3:00pm, 5:00pm, etc.
What does this mean for you?
If you create a tracking number, it may take up to two hours for it to update on Amazon. If you create a label close to a scheduled time, it may only take minutes. Otherwise, it may take up to two hours.
Example below:
- The shipping label was created at 1:11pm.
- In the Order Timeline, it lists Amazon shipments are processed in batches, and it may take several hours before they post back.
- The tracking posted back to Amazon at 3:02pm.
