There may be times when it will be helpful for the Ordoro Support team to have view-only access to your BigCommerce account.  This will help us research issues and gather valuable information.

1.  Log into your BigCommerce account

2.  Select “Users” in the top right corner.  Then “Create a User Account”.

bigcommerce user
3.  Choose a username and password.  Please write these down so you can share them with the Ordoro Support Team.

4.  Select three permission options.  See them in the image below.  They are:

  • Manage Orders
  • Manage Products
  • Export Products

Click save at the bottom of the page when finished.

bigcommerce user 2

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