Sometimes you need to resend a dropshipment order because:

  1. Supplier is out of stock, and you need to resend the order to another Supplier
  2. There is an FBA routing error (see red tags applied)

Please follow the steps below to resend a dropshipment order in Ordoro v3. If you are on Ordoro version 2, please email support@ordoro.com, and we will be happy to walk you through the steps as they are a little different.

*NOTE* These are the current steps. Our developers are working on a new/better way of resending dropshipments. As soon as the developers have released this change to the app, we will update the support article.

Steps to resend dropship orders to your Supplier (not FBA)

  1. Click on the Orders tab in the green bar
  2. Select the order/s needing to resend
  3. Select the Order Actions option
  4. Select Cancel
  5. Click on the Cancelled filter
  6. Select the order/s
  7. Select the Order Actions option
  8. Select the Restore Order option
  9. Select the Awaiting Fulfilment filter
  10. Search for the order/s
  11. Select the order/s
  12. Select the Dropship tab in the label panel
  13. Select the Supplier to send orders
  14. Select the Send to Supplier button

Steps to resend FBA dropship orders

  1. Click on the Orders tab in the green bar
  2. Filter by “FBA Routing Error” tag
  3. Select the order/s needing to resend
  4. Select the Order Actions option
  5. Select Cancel
  6. Click on the Cancelled filter
  7. Filter by “FBA Routing Error” tag
  8. Select the order/s
  9. Select the Order Actions option
  10. Select the Restore Order option
  11. Select the Awaiting Fulfilment filter
  12. Filter by “FBA Routing Error” tag
  13. Select the order/s
  14. Remove the “FBA Routing Error” by selecting the Apply Tags option and unchecking the checkbox
  15. Select the Dropship tab in the label panel on the right-hand side
  16. Select the FBA Supplier from the dropdown menu
  17. Select the Send to FBA button

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